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UX Indonesia

uxindo

Service design is a process in which the designer focuses on creating optimal service experiences. This requires taking a holistic view of all the related actors, their interactions, and supporting materials and infrastructures. Service design often involves the use of customer journey maps, which tell the story of different customers’ interactions with a brand, thus offering deep insights.

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  • Published on April 17, 2020

  • uxindo

  • Free to use under Photop License

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